Deepak Goel

About Deepak Goel

17+ years of experience in Operations with Closing and Reporting, Accounts Reconciliation, Bank Check Fraud, Accounts Payable, Accounts Receivable, Project Management, Risk Management in varied capacities. Evolved not only as subject matter expert in different domains of operations but also assimilated knowledge in project, people, client and risk management skills Effective communicator, dedicated resource with honesty, respect, diligence and creativity towards work and adaptability to the new normal of changes Goals : 1. To prove effectiveness in whatever task provided 2. Leverage my experience and share with other team members as best practice sharing and adapt to new changes as well 3. Try and minimize the operational risks and create a framework which is secured for end user data 4. To emerge as an effective leader who can be look up to and not to be followed only Knowledge & Skills : Data Protection Rules and Guidelines (GDPR, Data Privacy) Sound knowledge of U.S Insurance business as an offshore delivery centers Operational Delivery- Handling large teams and complex processes Quality Management - Fair knowledge of quality tools like Lean, Kanban, Agile, Six Sigma Project Management - Part of four transitions from different U.S. U.K and pan Indian geographies and streamlining the process on ground Risk & Compliance - Creating of risk frameworks, conducting risk assessments, highlighting and reporting them to internal and external stakeholders, closing the risks, communication management on risk and compliance guidelines, conducting huddles and online sessions on knowledge enhancements and updating the teams

Experience

1. Risk and Compliance

   Genpact

   Nov 2016 — Present · Gurgaon, IN

   Risk and compliance lead for multiple insurance outsourced accounts with a span of over 1300+ resources across India, Philippines, U.K and U.S.\\\\n\\\\nHandling data privacy regulation assessments for the entire vertical ensuring to conduct DP assessments with the right set of questions and answers with data flow diagrams to comply with regulatory requirements of different regions. For e.g. GDPR, Data Privacy, HIPPA, CCPA etc\\\\nConducting risk assessment of the processes to check operational controls, test of designs and effectiveness, creating pages for internal and external stakeholders, highlighting the risks and try to get it documented if not mitigated to minimize the risk\\\\nFair understanding on SOC 1, SOC 2, HIPAA, ISO 27001 and ISO guidelines\\\\nAccountable for creating updating the risks and control framework and make the process more robust to meet the client and internal compliance requirements.\\\\n\\\\nStanding as internal 2nd line of defense ensuring all the compliance policies are followed and working towards strong guidelines against any data leakages.\\\\n\\\\nLiaising with external auditors ensuring smooth audits and preparing monthly dashboards for internal and external stakeholders\\\\n\\\\nConducting floor huddles, floor walks and email communication for continuously educating resources on do\'s and don\'t regarding compliance policies.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Delhi University

  Bachelor of Commerce - BCom

  1999 — 2002

• Army Public School

  Intermediate

  1997 — 1999

• MIT School of Distance Education

  Postgraduate Degree

  2021 — 2022