Deepak Gandhi

About Deepak Gandhi

o • Comprehensive experience in managing global IT operations and service delivery projects and implementing on-time solutions to increase project efficiency, reduce cost, P&L management, Implemented automation in operations, value idea implementation, partnering with finance to meet contract deliverables, improve CSAT programs that ensure ongoing quality service, standardize procedures, improve compliance• Total 17+ years of career experience in IT, expertise in IT Infrastructure Service Delivery Management, IT Infra Remote Operations Management and in Transition Management. • Responsible for providing I-a-a-S for clients based in Europe and USA and APAC. These include: Data center management, Server Hosting, Storage, Backup and DR services, Remote infrastructure management from offshore as well as Managed Network and Security services.• Service delivery / managing operation of Data center technologies which includes Windows, Unix, Backup, Storage, Database, Network, Middleware, AS400, Control-M, VMware, converge & Hyper converge technology V block/Nutanix• Working with sales / key stake holders / procurement team on new opportunities• Daily, weekly, Monthly calls with service line heads and governance calls to ensure positive CSAT• SLA management / closely work with technology leads/teams to ensure no penalty on contractual SLA’s• Automation in V- realize, HP orchestrator to automate server builds and day to day Incidents & events• Strong knowledge and manage Major incident management, change management, Problem management processes • Exhibited proven ability to independently set up technical team operations from scratch.• Working as Delivery head for Novartis Pharma account, responsible to manage Data center / Networks / Security tracks as Managed service contract and T&M Projects• Roles & Responsibilities: Delivery Head, Project Planning, SLA Maintenance, Client Communication, Leading Service Improvement & Strategy Planning, Resource Planning, People Management, Availability monitoring, participating in Daily, Monthly, Quarterly Service Review.• Responsible for Engaging relevant team members to identify & priorities technical issues in execution of SRT, Incident and Change Management Request.• Performance Appraisal/Reviews, Leave Management, Resource Planning, Grievance Handling, Relationship Building with Employees, Shift Planning and Constructive Feedback of Employees.• Also, participate in data center transformation and migration projects within shared.

Experience

1. General Manager Delivery Unit Head

   HCLTech

   Jan 2024 — Present · Noida, IN

Skills

• Clariion
• Disaster Recovery
• Vmware Esx
• Cisco Technologies
• Red Hat Linux
• Solaris
• IT Service Management
• Switches
• Solution Architecture
• Netbackup
• Brocade
• Storage Area Networks
• Data Migration
• Ds4000
• San
• Netapp
• Active Directory
• Unix
• Ccna
• Operating Systems
• Pre-Sales
• Infrastructure
• Emc Storage
• Data Center
• Service Delivery
• Linux
• Servers
• Itil
• Dhcp
• System Administration
• Microsoft Exchange
• High Availability
• Storage
• Enterprise Storage
• Cluster
• Nas
• Virtualization
• Hp Eva
• IT Strategy
• IT Operations