Deepak Gagneja

About Deepak Gagneja

Director / Compliance, AML, and Regulatory Advisory leader with 18+ years of experience…

Experience

1. Director Regulatory Compliance and Principal Nodal Officer

   MobiKwik

   Oct 2024 — Present

   As Head of Regulatory Compliance and Principal Nodal Officer, I lead the organization’s compliance strategy and act as the central point for grievance redressal. My core responsibilities include: • Steering the design, implementation, and oversight of robust compliance management systems, ensuring adherence to statutory and regulatory requirements. • Serving as the principal liaison with regulatory authorities, efficiently managing communications, submissions, audits, and regulatory reporting. • Spearheading grievance redressal initiatives by overseeing the entire lifecycle of customer and stakeholder grievances, ensuring prompt resolution and driving systemic improvements. • Advising senior leadership on compliance risks, emerging regulations, and best practices for informed decision-making. • Leading cross-functional compliance and ethics training programs to foster a culture of ethical conduct and regulatory awareness. • Investigating and resolving compliance and grievance cases, developing corrective action plans to minimize organizational risk and enhance stakeholder trust.