Deepak G.
Passionate about all things automotive ,I have dedicated my career to ensuring top- notch service, managing warranties, and fostering strong customer relationships within the automotive industry .
- Role
- Senior Service Advisor (Success Automobile) at Volkswagen
- Location
- Bhopal, IN
- LinkedIn followers
- 500 followers
About Deepak G.
An Service advisor, sales representative and A trainer in Automotive industry.Designed…
Experience
Senior Service Advisor (Success Automobile)
Oct 2021 — Present · IN
Service Recommendations: Assessing the customer\'s vehicle, conducting inspections or diagnostics, and recommending necessary repairs or maintenance based on manufacturer guidelines and customer concerns.Cost Estimations: Providing customers with accurate cost estimates for recommended services, including parts and labor, and obtaining their approval before proceeding with any work.Scheduling: Coordinating and scheduling service appointments, ensuring efficient allocation of service bays and technicians\' time.Communication: Keeping customers informed about the progress of their vehicle repairs or maintenance, including any unexpected issues or delays.Parts Ordering: Ordering necessary parts and ensuring their availability for scheduled service appointments.Warranty Claims: Handling warranty claims and paperwork, including verifying coverage and submitting claims to manufacturers or extended warranty providers when applicable.Invoicing and Payments: Preparing invoices, explaining charges to customers, and processing payments, whether through cash, credit card, or other payment methods.Customer Education: Educating customers about the importance of regular maintenance and addressing their questions or concerns about vehicle care.Record-Keeping: Maintaining accurate records of customer interactions, vehicle service history, and parts inventory.Upselling and Cross-selling: Tyre, Ew, VAS, Battery, RSA, etc Conflict Resolution: Resolving customer complaints or issues related to service and ensuring customer satisfaction.Quality Control: Conducting final quality checks on completed vehicle work to ensure it meets the service center\'s standards before returning the vehicle to the customer.
Education
Gandhi PR College D-1, Danish Nagar, Hoshangabad Road, Bhopal
Bachelor of Commerce - BCom
2018 — 2020
Barkatullah University, Bhopal
Master of Business Administration - MBA
2020 — 2022
Crisp
Ccna
2016 — 2017
Bethel Public School
12class
2012 — 2013
NICT,BHOPAL
DIPLOMA IN COMPUTER APPLICATION
2013 — 2014
Expert Intitute
Mobile Engineering
2015 — 2016
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