Deepak Dev K.

About Deepak Dev K.

Accomplished Client Services Leader with over 18 years of experience in the technology sector, including 14 years dedicated to Customer Success, Strategic Business Engagement, and building, growing, and retaining customer advocacy. I specialize in B2B SaaS, Managed Services, and Data Center environments, with a proven ability to cultivate and enhance strategic relationships with enterprise clients, partners, and vendors. My expertise encompasses driving key performance metrics and delivering exceptional value, empowering clients to achieve their business objectives through innovative cloud solutions.With 9 years of experience in team management across diverse environments, from small teams to large organizations, I thrive in fast-paced settings that demand dedication, discipline, and a customer-first approach. My background includes hiring and staffing, ensuring that teams are equipped with the right talent to succeed.As a passionate champion for customer success and strategic business engagement, I excel in collaborating with cross-functional teams and leveraging strategic alliances to drive revenue growth and improve customer retention. My proficiency in effective vendor collaboration consistently enhances customer satisfaction and fosters sustainable business success.

Experience

1. Strategic Business Engagement & Growth

   CtrlS Datacenters

   Jun 2024 — Present · Noida, IN

Education

• Amity University

  Master of Business Administration - MBA, International Business

• Birla Institute of Technology and Science, Pilani

  Master of Science - MS, Artificial Intelligence

• Maharshi Dayanand University Rohtak

  Bachelor of Commerce (B.Com.) with Computer Application, Bachelor of Commerce (B.Com.) with Computer Application

  2003 — 2005