Deepak D. Deshpande

About Deepak D. Deshpande

A dynamic senior management professional with 27 years of leadership experience and proven expertise in General Management, Facilities, Administration and Customer Service; the recent 5 years being focused on managing the entire gamut of General Management & Administration, Real Estate and Facilities functions with demonstrated success; and the initial 23 years being into Customer Service and Product & Service Sales & Sales Support.

Experience

1. Head of Facilities & Real Estate

   Eaton

   Apr 1996 — Present · Pune, IN

   KEY RESPONSIBILITIES: General Management & Strategic Planning Devising the expansion strategy for the organization. Managing large-scale real estate and infrastructure projects including lease-contracts, land sale / purchase and India-wide office set-ups ensuring all legal and developmental norms. Determining and aligning organizational core competencies with strategic challenges and advantages. Infrastructure / Facilities Management Reviewing and finalising designs for various services; handling BOQ validation with consultants; finalizing and approving contractor drawings for services. Facility Maintenance, soft & technical services including travel. Service Operations Conceptualizing and implementing service plans and procedures for the organization, ensuring accomplishment of business goals; overseeing the expansion of service network, setting up and training of service partners. Undertaking customer feedback surveys, customer interaction field visits to enhance CSAT & customer delight. SIGNIFICANT CONTRIBUTIONS ACROSS ASSIGNMENTS: As Head – Facilities, India (Since March 2011) Pivotal role in leading the Facility Council for other Plants and Facilities across India & integration of 13 offices after acquisitions. Built office infrastructure of 178 K SFT from lease to interiors & buy of 90 K land for Greenfield project. Led the BTS project of finalization of over 400 K SFT for Eaton’s expansion in India. As Product Line Manager – Service, APAC (March 2010 – March 2011) and General Manager – Service & Technical Support, SAARC (April 1996 – March 2011) Spearheaded Direct & Channel Customer Service for India & SAARC counties. Increased service revenue @ 40% CAGR. Overseas coordination for Technology Transfer. Led Service Marketing for China, Singapore (SEA), Australia, India & SAARC countries.

Education

• Walchand Institute of Technology, Solapur

  Engineer’s Degree

  1983 — 1987