Deepak Chouhan
Customer Success Leader | B2B SaaS | Enterprise Growth | People-First Leadership | Onboarding & Retention at Scale
- Role
- Senior Partner Success Manager at Whatfix
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Deepak Chouhan
Customer Success Leader with 9+ years in B2B SaaS, leading enterprise onboarding, retention, and growth across India, APAC, and the US. I’ve built and scaled high-performing CS teams from the ground up, introduced scalable playbooks, and owned success metrics across $1.5M+ in revenue. I bring 4+ years people leadership experience, having led 20+ member CS teams, driven coaching programs, and implemented feedback loops that aligned performance with customer value. I thrive in fast-paced, high-growth environments—turning ambiguity into structure and aligning CS with product, sales, and engineering for real impact. Passionate about building human-first experiences in tech, and helping teams deliver outcomes that create long-term customer advocacy.
Experience
Senior Partner Success Manager
Jun 2023 — Present · Bengaluru, IN
Education
IIT Madras
Bachelor of Technology (BTech)
Skills
- Customer Service
- Entrepreneurship
- Teamwork
- Data Analysis
- Account Management
- Project Management
- Strategic Planning
- Microsoft Word
- Advertising
- Microsoft Office
- Powerpoint
- Microsoft Excel
- Marketing
- Data
- Start-Ups
- Management
- Research
- Biotechnology
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