Deepak Chauhan
Unified Communications | UCaaS | CCaaS Leader @ Kyndryl | SIP & Telephony Architect | Webex | Amazon Connect I MS Teams Voice | Global Voice Services Migration & Integration | SD-WAN cisco Viptela| Contact center
- Role
- Subject Matter Expert at IBM
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Deepak Chauhan
I am a seasoned Unified Communications and Collaboration leader with 14+ years of experience designing, deploying, and optimizing enterprise-grade voice, video, and contact center solutions across global environments. I specialize in transforming legacy telephony systems into modern, cloud-ready and hybrid UC ecosystems that are scalable, secure, and cost-efficient.Currently, I lead the Voice & Cloud Collaboration function, managing global UC operations and engineering teams while driving enterprise-wide communication strategy. I architect and deliver large-scale Cisco UC, Webex, and SIP-based solutions that enhance reliability, user experience, and business agility.My core expertise includes Cisco Unified Communications Manager (CUCM), Unity Connection, IM & P, CUBE, Expressway (MRA), Webex, SIP trunking, and Contact Center technologies. I have successfully led multiple end-to-end migrations, cloud telephony transformations, and centralized UC architectures.Throughout my career, I have delivered complex UC programs for major enterprises including Equate Petrochemical, Maaden, and other global organizations, executing CUCM, CUC, CUBE, Voice Gateway, Webex, and SIP solutions within aggressive timelines and mission-critical environments.I’m known for:• Strategic UC architecture & modernization• Large-scale migration & transformation programs• Cloud and hybrid voice solutions• Telecom cost optimization• Cross-functional leadership & stakeholder collaboration• Troubleshooting complex VoIP & SIP environmentsI bring a solution-oriented mindset, strong lateral thinking, and a passion for building robust communication platforms that empower businesses to connect, collaborate, and innovate seamlessly.
Experience
Subject Matter Expert
Jul 2016 — Present · Bengaluru, IN
Subject Matter ExpertA solutions-oriented professional with 7 plus years of IT Experience primarily in Cisco VoIP and expertise in Unified Communication stack and Contact Center solutions & Telepresence.
Education
Anand Engineering college, Agra
B-Tech, Computer Science and Engineering
2003 — 2007
Skills
- Cisco Technologies
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