Deepak Chamat
IT Service Desk Engineer
- Role
- Information Technology Service Desk at HCLTech
- Location
- Nagpur, IN
- LinkedIn followers
- 500 followers
About Deepak Chamat
Responding to IT support requests globally to APAC, EMEA, America users over the phone, via email and live chat. Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. Downloading, installing and configuring software to meet user requirements. Consults with users to determine steps and procedures taken to identify and resolve the problem. Testing and updating existing software. Escalating advanced IT support cases.
Experience
Information Technology Service Desk
Apr 2023 — Present · Nagpur, IN
Responding to IT support requests globally to APAC, EMEA, America users over the phone, via email and live chatResolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.Downloading, installing and configuring software to meet user requirements.Consults with users to determine steps and procedures taken to identify and resolve the problem.Testing and updating existing software.Escalating advanced IT support cases.
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