Deepak Bohat

About Deepak Bohat

I am a Director-level People Leader with 25+ years of experience driving service management, digital transformation, and analytics-led operations across IT/ITES, consulting, FMCG/CPG, and ER & D industries. My career spans leadership roles in global delivery centers (GCCs), where I’ve successfully aligned business strategy with execution excellence, delivering measurable impact across North America, APAC, and EMEA.A hallmark of my leadership has been managing and inspiring large cross-geo teams of 500+ employees in Service Desk and Service Management operations. I have successfully led several brownfield onshore service desk setups, transforming them from inception to stabilization, and handing them over seamlessly into RUN operations. These initiatives not only improved service delivery but also established scalable frameworks for long-term operational excellence.Throughout my journey, I have- Led enterprise-wide transformations including Oracle Fusion, SAP, and ITSM implementations, enabling process harmonization and cost optimization- Established PMO governance frameworks and standardized methodologies (Agile, Scrum, Lean, Waterfall) to ensure compliance, scalability, and efficiency- Directed multi-million-dollar portfolios, balancing risk, resource allocation, and stakeholder priorities- Negotiated strategic vendor alliances, achieving double-digit cost savings while ensuring quality delivery- Designed change adoption strategies tailored for diverse workforce, improving user engagement and operational readiness- Leveraged data analytics (Power BI, Excel, Google Analytics) to drive performance visibility and informed decision-making.I am passionate about building high-performance teams, fostering stakeholder trust, and delivering customer-centric solutions that create long-term business value. My leadership style blends strategic vision with operational rigor, ensuring organizations are not only prepared for transformation but positioned to thrive in it.Expertise :• Cross-Geo Team Leadership (500+ employees) Service Desk Setup & RUN Operations• PMO & Portfolio Management ERP Implementation (Oracle, SAP)• Service Management & GCC Leadership Digital Transformation• Analytics & Performance Tracking Vendor Management & Negotiation• Change Management & Stakeholder Engagement Global OperationsIndustry Verticals:• ITES Shared Services• FMCG - CPG• ER & D

Experience

1. Vice President Operations

   Proitcon Solutions

   Jun 2024 — Present · Hyderabad, IN

Education

• Leeds Beckett University

  Masters in Business Administration, International Business

• ITIL Intermediate Service Design

  CERTIFIED

  2012 — 2012

• St. Patrick's High School

  Higher Secondary Education

  1983 — 1995

• ITIL Intermediate Service Transition

  CERTIFIED

  2012 — 2012

• Osmania University

  Bachelor of Commerce (B.Com.)

  1997 — 2000

• ITIL Intermediate Service Operations

  CERTIFIED

  2012 — 2012

Skills

• Process Improvement
• Management
• Service Delivery
• Business Analysis
• Global Delivery
• Bpo
• Business Transformation
• Process Management
• Program Management
• Business Intelligence
• IT Strategy
• IT Service Management
• Change Management
• Sourcing
• Pmp
• Leadership
• Team Management
• Transition Management
• Vendor Management
• Business Process Improvement
• Service Management
• Outsourcing
• Offshoring
• Incident Management
• Consulting
• Performance Management
• Crm
• Itil
• Resource Management