Deepak Bhoir

Experience

1. Business Programs Manager-process Management- Process Sme India West

   IBM

   Dec 2018 — Present · IN

   Governs the Steady-state ITIL processes in the account• Understands and implements gap analysis procedures• End to end handling of IT Process Transition / Transformation / Projects• Rollouts of ITIL processes in new setups and accounts• Manages cultural changes and facilitates the operating environment changes• Facilitation/coordination of all process reviews of all competencies• Identifying and implementing changes to the process • Identifying exceptions and deviations, as well as management of these situations • Ensuring the organization standards and procedures are being followed • Identifying and implementing process improvement – SIP / CIP• Creating, analyzing, and distributing process reports & KPIs• Act as a focal point for the process, communicate with clients, service providers, and management • Facilitate resolution of issues with items not complying with the process • Following defined escalation path when needed, as defined in the escalation policy • Notifying the participants in the process when standards and procedures are not being followed • Performing day to day process compliance administration • Ensure completeness and integrity of information collected to conduct daily operations • Establishment of measurements and targets to improve process effectiveness and efficiency • Responsible for evaluating the performance of the process • Assists auditing of the process for compliance with documented procedures/audit enablement• Defines those parts of the Process Framework not defined by the Process Owner• Ensure process maturity is measured and improvements carried out with gaps closed.• Process Governance MIS• Drive ITIL implementation

Education

• Adarsh college badlapur

  Diploma

• University of Mumbai

  2008 » Bachelor; S.S.C; Diploma; C.H.M

  2006 — 2008

• University of Mumbai

  BA

  2007 — 2008

Skills

• Software Installation
• Technical Support
• Windows Xp
• Team Management
• Active Directory
• Xp
• Hardware
• Operating Systems