Deepak Bhagavathy Subramony
Experienced and Certified Product Manager, Product Owner, SAFe POPM, Business Analyst, FLMI-Level-1
- Role
- Product Owner Product Manager at Guardian Life
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Deepak Bhagavathy Subramony
I\'m an agile, experienced and quick-thinking Product Manager who can provide innovative solutions to those complex business problems thus enhancing the customer experience and also the bottom line of the organization.Experienced Product Owner in Life and P&C Insurance domain specifically in the areas of Business Analysis, Requirements gathering, UAT, workshop facilitation, Data Migration, and Process Improvement areas and automation.EXIN certified Agile Scrum Master (ASM) and adept in Waterfall methodology across SDLC phases.Certified SAFe 5 Practitioner by Scaled Agile Inc.With exceptional written and verbal communication skills, competent in preparing artifacts like Business Requirement Definition (BRD) document, Use case, process and data flow models, Functional Design document (FDD), Point of View (PoV), Know your customer (KYC).Expansive requirements gathering knowledge spanning businesses across APAC, UK, Continental Europe and North America regions.
Experience
Product Owner Product Manager
Oct 2018 — Present · Chennai, IN
As a Product Manager/Product Owner, coordinated with C-Suite executives and business stakeholders to create Product strategy and roadmap for Life, Dental and Vision business within the ambit GMC & LAPHP government programs and our commercial programs in California- Piloted agentic AI implementation in my LOB- Proactive security vulnerability risk mitigation via cyber security app scan- Enabled pivot in product strategy to include more automation in Life and Annuity policy administration- Facilitated the Life and Dental business transform the Reconciliation and Reporting of scanned claims - Increase claims auto adjudication in Government and Commercial apps- Launch new insurance plans to retain our major customers- Launched new API for enhanced Find a Dentist on our websiteand correspondence documents using Infogix Assure and Data3Sixty (Precisely)- Assimilated system related information to respond to RFP and RFI requests from states in USA to increase lives covered under government programs- Gathered requirements, prioritized Epics, features and stories based on business priority, refined backlog and attended SCRUM ceremonies as a part of PI and sprintAchievements- Piloted backend Restful Policy Admin API\'s integration with enterprise-scale agentic artificial intelligent (AI) chatbot > first-contact resolution rate by 50%- Product strategy - Automated loan disbursement on Life and Annuity policies saving > man hours for Operations team- Prioritized customer retention; new product launch for customer > pax- Automation - Revamped internal Government (Geographic Managed Care & Los Angeles Pre-Paid Health Plan) claims system; auto adjudication > 30%- Digitized processing of Out of Network claims; papers saved > Increased WCAG score by 15%; avoided potential fines of Revamped Find a Dentist portal; Commercial API in Guardian’s marketplace- People Manager - Nurtured and mentored a team of 10 product owners
Education
Ural State Technical University
International Executive MBA, Project Management
2014 — 2015
Ural Federal University
Master of Business Administration, Project Management
Anna University Chennai
Bachelor of Technology (B.Tech.), Information Technology
2004 — 2008
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Bachelor of Technology, Information Technology
Duke University
Product Management
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