Deepak A
Transformational AI & Automation Leader | Architect of $245M+ HyperAutomation Success | Generative AI Trailblazer | Driving Next-Gen Digital Transformation & Business Growth
- Role
- Associate Director at DXC Technology
- Location
- Chennai, IN
- LinkedIn followers
- 500 followers
About Deepak A
As a forward-thinking AI & Automation Leader with 11+ years of global experience, I…
Experience
Associate Director
Jan 2020 — Present · Chennai, IN
Global HyperAutomation Leadership & Strategy Execution: Spearheading a global HyperAutomation Program managing a 50+ member team, and delivering $245.66M in productivity savings (FY21-25) through AI-driven automation, resulting in a 40% increase in operational efficiency across 700+ client accounts•Generative AI and Machine Learning Innovation: Innovating Generative AI and Machine Learning use cases, including ServiceNow’s Now Assist & ITSM Pro, automating incidents, saving 3500 man-hours and dynamic thresholding with Dynatrace to optimize performance. Developed Machine Learning as a platform for non-tech users.•Automation Asset Management & Value Creation: Architecting and launching an industry-first global automation asset repository, cataloguing 600+ assets, streamlining access for 1300+ accounts and driving a $2.5M impact in new business deals•Productivity Framework Development & Process Optimization: Establishing a productivity framework across 400+ client accounts, identifying a FTE gap, driving a 25% productivity increase in pilot areas and optimizing cost-to-serve models•ITSM Pro Deployment & Training Excellence: Leading the rapid deployment of ServiceNow ITSM Pro across 180 accounts in just two weeks, training 700+ resources and resolving incidents, resulting in 1700 hours saved monthly•Building Automation Culture & Knowledge Sharing: Building and nurturing an automation-centric culture, personally training over citizen developers and fostering a community of 500+ weekly participants across multiple technology domains•Client Engagement & Stakeholder Relations: Delivering 100+ client-facing technical presentations, standardizing demo materials and securing positive feedback, leading to stronger sales engagement and enhanced client relationships•Strategic Leadership & Governance: Chairing the global Automation Council, aligning cross-functional teams and positioning DXC as a leader in automation in NelsonHall’s leader quadrant
Education
Loyola Institute of Business Administration (LIBA)
PGDM (Post Graduate Diploma in Management)
2012 — 2014
Loyola College Chennai
Bachelor of Commerce
2009 — 2012
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