Deepa Vaid

About Deepa Vaid

With a Master\'s in Journalism and Communication from Savitribai Phule Pune University, I currently serve as an Operations Manager at ByteDance, where I oversee processes in Bangladesh and Nepal. My responsibilities include managing a team of over 40 members, conducting performance evaluations, and driving effective project execution. I have demonstrated a commitment to fostering learning and development, empowering team members to enhance their skills and improve productivity. In my tenure at ByteDance, I have contributed to surpassing monthly KRAs through collaboration on strategic initiatives. My core competencies include conflict management, workflow management, and business process mapping, which I leverage to ensure operational excellence and meet organizational goals.

Experience

1. Operations Manager

   字节跳动

   Oct 2022 — Present · Mumbai, IN

   Oversaw the Bangladesh and Nepal processes, leading a team of over 40 members, a mix of experienced staff, and new hires.• Managed performance evaluations, scorecards, and staffing during process migration.• Consistently surpassed monthly KRAs and targets, driving results-oriented project execution.• Conducted regular 1:1 coaching and feedback sessions, creating action plans for underperformers with SME and advisor support.• Fostered a learning and skill development culture, enabling team members to continuously acquire new skills and improve productivity.Key Projects (Global Level)• Conducted BMQA sampling audits on unregistered platform content, identifying leakage and overkill issues, improving policy compliance and user experience.• Designed a moderation platform integration to reduce errors from varied policy interpretations, ensuring alignment between QA & Moderation teams, enhancing accuracy, consistency, and efficiency.

Education

• Savitribai Phule Pune University

  Masters in journalism and communication