Deepa Thacker
SVP - Head Virtual RM Team, NR Product and Portfolio , HSBC
- Role
- Nri Product & Virtual Rm Head, SVP at HSBC
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Deepa Thacker
Seasoned Banking Professional with 18+ years of experience in driving strategic initiatives and delivering exceptional results. Proven track record in credit cards, wealth management, insurance, remittances, business accounts, mortgage, and digital banking.Currently leading the International Product and Portfolio team at HSBC India, focused on enhancing customer experience. My expertise lies in customer acquisition, engagement, retention, product development, and portfolio management.
Experience
Nri Product & Virtual Rm Head, SVP
May 2022 — Present · Mumbai, IN
Driving Growth and Innovation for NRI CustomersI am passionate about empowering Non-Resident Indian (NRI) customers to achieve their financial goals through innovative product solutions and exceptional service. I lead a dynamic team responsible forHolistic Customer Lifecycle ManagementOverseeing the entire customer journey, from activating new accounts (NTB) to fostering deeper engagement (ETB) and long-term retentionBalance Sheet OptimizationSpearheading strategies to achieve sustainable growth in CASA and fixed deposits, contributing to the bank\'s overall financial healthDeepening Customer RelationshipsLeading initiatives to cross-sell a comprehensive suite of products, including credit cards, wealth management solutions, mortgages, and forex remittances, to cater to our customers\' evolving needsRevenue MaximizationImplementing data-driven strategies to grow total revenue and enhance revenue per customer, driving profitable business growthEnhanced Value PropositionCollaborating closely with internal teams in India and the group to develop and deliver compelling value propositions that resonate with our NRI customersFrontline EnablementProviding critical support and resources to frontline teams, empowering them to deliver exceptional customer service and achieve their sales targets.Cross-Functional Collaboration:Fostering seamless collaboration with marketing, digital, product, customer experience, data & analytics, and finance teams to ensure a holistic and integrated approach to serving NRI customers.Nurturing Emerging Affluent NRIs:Managing a team of virtual RMs dedicated to engaging with emerging affluent NRI customers, providing personalized guidance and upgrading them to premier segment tailored to their growing wealth needs.In this role, I leverage my extensive experience in financial services and proven leadership skills to drive strategic initiatives, build high-performing teams, and deliver exceptional business results.
Education
Vivekanand Education Society
BMS, Management
2000 — 2003
VESIMSR
MBA, Finance
2004 — 2006
Indian Institute of Management, Calcutta
Advanced Program in Digital Business Leadership, Digital Business
R A Podar college
HSC, Commerce
1998 — 2000
Fatima High School
SSC, English
1988 — 1998
Skills
- Banking
- Mutual Funds
- Portfolio Management
- Trade Finance
- Wealth Management
- Credit Risk
- Private Banking
- Cross Selling
- Commercial Banking
- Credit Cards
- Relationship Management
- Branch Banking
- Retail Banking
- Credit
- Credit Analysis
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