Deepa Singh
Senior Consultant - PwC
- Role
- Senior Consultant at PwC
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Deepa Singh
Senior Consultant at PwC with 8+ years of experience in the fintech and payments industry, specializing in credit card products, digital onboarding, tokenization, POS integrations, and process automation. I have led the end-to-end lifecycle of product development, from market research and competitor analysis to implementation and optimization.Key accomplishments include: • Led the design and implementation of digital onboarding journeys for NTB and ETB customers, improving customer acquisition and retention. • Developed and managed detailed product roadmaps, prioritizing features based on stakeholder feedback, market trends, and business goals. • Created an evaluation framework for 22 satellite systems in the credit card ecosystem, assessed vendors, identified gaps, and recommended system upgrades. • Developed comprehensive BRDs for satellite systems, ensuring alignment with business objectives and regulatory compliance. • Designed pre- and post-issuance customer journeys, enhancing overall customer experience. • Contributed to the development of KYC, credit risk, collections, and dispute management policies, ensuring compliance with industry regulations. • Led end-to-end testing across credit card ecosystem modules, collaborating with multiple stakeholders for smooth integration. • Implemented card network tokenization and POS integrations for improved transaction security and operational efficiency. • Assisted in automating dispute resolution processes, reducing TAT and minimizing customer escalations and compensation.I am dedicated to builds secure, scalable, and user-centric payment products that align with both business objectives and regulatory standards. I collaborate effectively with cross-functional teams and focus on delivering high-quality solutions in the payments ecosystem.
Experience
Senior Consultant
Jun 2023 — Present · Mumbai, IN
Education
DY Patil College of Engineering & Technology
Bachelor of Engineering (B.E.), Information Technology
2011 — 2015
Skills
- Iso 8583
- Databases
- Teamwork
- Powerpoint
- Manual Testing
- Mysql
- Sql
- C
- Software Engineering
- Java
- C++
- Php
- Testing
- Functional Testing
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