Deepa S.
Senior Executive operation at Flipkart
- Role
- Senior Executive-operations at Flipkart
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Deepa S.
Wharehouse operations & supply chain management, Planning of manpower services & handling training part. Experienced Customer Relationship Management Specialist with a demonstrated history of working in the building materials industry. Skilled in Operations Management, Customer Relationship Management (CRM), Mailing List Management, Salesforce.com, and Social CRM. Strong military and protective services professional with a B.Tech focused in Computer Science from Mangalayatan University, Aligarh.
Experience
Senior Executive-operations
Sep 2021 — Present · Gurugram, IN
100% Invoice Sanity - 0 pendency & IRN Closure (> 1 day)- 0\\\\nHandling Process metrics \"DMT Adherence with 100%(0) breaches.\\\\nIPP (plan vs actual) & Invoice Upload (>3 days)- 0.\\\\nHHD Adherence (IB+IWIT)- 100% & maintaining the data in a proper tracker.\\\\nDock Rejection (IB)- 7%\\\\n100% SOP adherence (With 0 Escalation & 0 Mis shipments.\\\\nAlways targeting Process audit score & material handling score should be as per target 97%\\\\nControl and monitor operations during upcoming sales to ensure delivery of orders as per expected SLA\'s.\\\\nEnsure proper communication with cross-functional and central teams for operation related challenges.\\\\nTraining and building program for on-rolls and off-rolls employees for upcoming sales.\\\\nMaintaining proper 5S in DC & also assist to offroll about this.\\\\nTo reduce the overall cost of the region in line with the business targets by improving process efficiency.\\\\nGiving small projects,Kaizens for 5S & on other metrics which always followed by us.\\\\nproject success: inv mgmt (cross train picker - putter)\\\\nHandling Procurement part & distrubing all the stationary to the other DC.\\\\nProviding training to MH & guide them with 100% adherence\\\\n\\\\nTaking opportunity of 100% large coach training, cool guru, skill card with 100% adherance.\\\\n\\\\nbiometric and ams adherance - 100%.\\\\n\\\\nHandling roster mangement with 0 callouts from HR and Ethics compliance.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
Mangalayatan University, Aligarh
B.Tech, Computer Science
2007 — 2011
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