Deepa Pal

Business Program Manager

Role
Business Program Manager at Microsoft
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers

About Deepa Pal

Business professional with experience in developing and scaling business operations, program/project management and leadership skills in Customer Experience / Sales Support domain. Skilled in managing Global Q2C Support Operations -Quoting & Pricing, Deal Desk, Order Management, Contract Management, Fulfilment and Billing, Training & Coaching, Business Analysis, and Change Management.

Experience

  1. Business Program Manager

    Microsoft

    Jul 2024 — Present · Bengaluru, IN

Education

  • St. Mark's Sr. Sec. Public School

    High School

  • Sumermal Jain Public School

    Science (Non-Medical)

  • Delhi University

    Bachelor of Commerce (B.Com.)

Skills

  • Team Leadership
  • Management
  • Microsoft Excel
  • Active Team Player
  • Team Management
  • Order Management
  • Process Improvement
  • Call Centers
  • Service Delivery
  • Business Analysis
  • Customer Service
  • Contact Centers
  • Bpo
  • Vendor Management
  • Transition Management
  • Uat
  • Employee Engagement
  • Contract Management
  • IT Service Management
  • Critical Accounts' Ownership
  • Training
  • Crm
  • Employee Training

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Deepa Pal — Business Program Manager at Microsoft in Bengaluru, KA, IN | Unifers