Deepa Lakshmi
Customer Success Leader helping organisations drive measurable impact using SaaS—centralising workflows, improving accountability, and giving leaders real-time visibility to scale efficiently.
- Role
- Senior Manager - Customer Success at Boombirds
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Deepa Lakshmi
With 20+ years of experience spanning customer success, client engagement, and…
Experience
Senior Manager - Customer Success
Mar 2018 — Present · Chennai, IN
Boombirds is a Business Process Compliance SaaS platform that enables organisations to digitise and enforce standard operating procedures, ensuring process compliance, accountability, and visibility across every stage of their operations.In my role, I work closely with leadership teams to turn operational challenges into streamlined, compliant workflows that drive measurable business outcomes. I help clients unlock efficiency, consistency, and scalability through Boombirds’ centralized platform.Key responsibilities & contributions:Lead customer success strategy — from onboarding and training to long-term adoption and value realization.Partner with CXOs, operations heads, and compliance teams to align Boombirds with business goals and regulatory requirements.Drive process standardisation and accountability frameworks across departments to improve transparency and compliance tracking.Collaborate with the product team to translate customer insights into impactful feature improvements.Develop client enablement materials, best practices, and communication strategies to sustain engagement and adoption.Impact highlights:Helped a leading corporate services firm reduce internal operational emails by over 50% and achieve complete visibility across their PRO and compliance operations.Enabled multiple clients to scale confidently by predicting capacity, ensuring SLA adherence, and maintaining process compliance at every level.
Education
M.O.P Vaishnav College for Women
M.A
1998 — 2000
Stella Maris College
B. Sc.
1995 — 1998
Skills
- Business Development
- Digital Marketing
- Strategy
- Management
- Marketing Communications
- Analytics
- Public Relations
- Marketing
- Media Relations
- Competitive Analysis
- Market Intelligence
- Market Analysis
- Email Marketing
- Blogging
- Lead Generation
- B2b
- Competitive Intelligence
- Marketing Strategy
- Secondary Research
- Content Writing
- Segmentation
- Corporate Communications
- Crm
- B2b Marketing
- Sales
- Marketing Research
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.