Arghadeep Sadhu
Product Manager @ ICICI Bank | Digital Customer Experience | 1X Acquired founder | GenAI | Superhost
- Role
- Product Manager at ICICI Bank
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Arghadeep Sadhu
ICICI Bank’s Digital Channels & Partnerships team has benefited from expertise in designing seamless digital customer experiences and developing Phygital journeys. Collaborating with cross-functional teams, multiple API integrations were enabled, streamlining CRM processes and reducing manual intervention by 40%. These initiatives also boosted journey efficiency by 30%. A Bachelor of Engineering graduate from Jadavpur University, contributions extend beyond technical execution to fostering collaboration across departments. With a focus on operational efficiency and user-centric innovation, current goals include scaling impactful fintech solutions and enhancing technology-enabled customer engagement.
Experience
Product Manager
Jun 2023 — Present · Bengaluru, IN
Led the development of a unified platform, coordinating with cross-functional teams (Technology, API, BRE, Policy, Product, Legal, Compliance external vendors) to design its architecture, resulting in a seamless, end-to-end digital customer experience.Enhanced collaboration across 6+ departments, improving overall team efficiency and achieving a 30% boost in journey efficiency.Developed multiple Phygital journeys by integrating third-party APIs, enabling automatic eligibility checks, offer creation, and assignment of offers to eRM/Branch channels for CRM fulfillment. Reduced manual intervention by 40%.Increased offer generation speed by 25%, and improved API-driven offer assignments by 20%, streamlining the offer creation and fulfillment process.Developed use case-specific product roadmaps and collaborated with leadership to ensure strategic alignment and clear goal setting. Detailed user personas and mapped user journeys to enable change in UI to drive user adoption.Designed both DIY (Do It Yourself) and DIFM (Do It For Me) customer journeys, ensuring sourcing operations could be processed through the platform with minimal TAT, reducing sourcing time by 50%.\"Partnered with leadership in five regions, including Canada and Singapore, to deliver online DIY current account journeys for businesses. Led ideation through API integration, ensuring local compliance.
Education
Jadavpur University
Bachelor of Engineering - BE
2019 — 2023
Kendriya Vidyalaya
12, Science
2006 — 2018
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