Deep Inder Singh

About Deep Inder Singh

To constantly grow as a Smart-working & diligent performer seeking a good position in an organization. Where I continue to grow my skills by being a part of a team that will utilize my talent and knowledge. Hence contributing towards the success of the organization and thereby advancing my career. Having 4+ years of experience handling Indian/US/UK clients/customers. A skilled personnel assimilating good communication skills & professional knowledge.

Experience

1. Client Services Executive

   LanceSoft, Inc.

   Dec 2022 — Present · Sydney, AU

   Vendor management/Client Servicing and Key account management for various clients throughout US.• Act as a primary contact with clients to assess business needs and coordinate with internal departments to ensure delivery is facilitated according to specifications.• Maintain an intimate knowledge and data of client’s business to best understand their needs and preferences.• Identify areas of potential growth with existing clients, while building lasting relationships across key accounts and striving to build a rapport to bring in new clients and customer success management.• Responsible for client communications, conflict resolution, and compliance on client deliverables ensuring required quality standards and client expectations are communicated and achieved.• Conducting meetings with Client/ MSP professionals to draw solutions to various sourcing and other challenges.• Worked directly with recruiters, vendors and hiring managers to coordinate and schedule all phases of the candidate interview process.• Inside sales (Pushing candidates to the Client and/or Hiring Managers for review/Interview)• Provided timely onboarding updates to the client.• Scheduling regular meetings with the team to ensure smooth business transactions and to review the areas to improve.• Act as point of contact for complaints and escalate issues as appropriate.• Supporting Clients and all the internal departments (HR, Payroll, Onboarding etc.) in their day to day recruiting activities as well as other tasks regarding the current contractors• Extensively managed internal ATS such as Job Diva and client VMS such as Fieldglass, Beeline, VNDLY,Agile1, Job Diva, Coupa Sourcing Optimization- Handling Direct Clients and MSP interactions, scheduling the interviews and vetting the resumes of the candidates.

Education

• Guru Nanak Dev University, Amritsar

  Master of Business Administration - MBA, Human Resources Management, A

  2022 — 2024

• Guru Nanak Dev University, Amritsar

  Bachelor of Technology, Electronics and Communications Engineering, A

  2011 — 2015