Deep Gandhi
Technical Support Representative @AT&T
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WORK HISTORY
Technical Support Representative @AT&T
Provide tier 1 and 2 technical supports for a diverse user base of 500+ employees across multiple departments•Manage and resolve an average of 90-150 tickets daily through Zendesk, maintaining a 98% SLA compliance rate•Administer Active Directory, including user account management, group policy implementation, and security permissions•Configure and maintain network infrastructure, including routers, switches, and firewalls•Implement and manage cloud-based solutions, improving system reliability and reducing downtime by 30%•Conduct regular system updates and patches to ensure optimal performance and security
EDUCATION
Gujarat Technological University (GTU)
Bachelor of Engineering - BE, Computer Engineering
Conestoga College
Postgraduate Degree, Mobile Solutions development
ABOUT DEEP GANDHI
Proficient in user administration, creating and managing user accounts, and implementing group policies•Experienced in configuring security permissions and managing credentials to maintain a secure IT environment•Experienced in setting up and maintaining LAN/WAN infrastructures and VPN connections•Expertise in configuring and managing firewalls, routers, and switches to ensure network security and optimal performance•Proficient in managing Point of Sale (POS) and payment systems, ensuring secure and efficient transactions
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