Deep Das
Building future leaders | Customer-first operator | BFSI CX Excellence
- Role
- Operations Leader at American Express
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Deep Das
Deep is an Operations & Customer Experience Leader with 8.5+ years of experience across…
Experience
Operations Leader
Apr 2018 — Present
Leads large-scale service operations and workflow optimization initiatives, driving operational efficiency, cross-team collaboration, and governance excellence.Introduced scalable service enhancements that improved resolution accuracy, reduced customer effort, and strengthened end-to-end experience delivery.Championed employee engagement and innovation programs, fostering a culture of inclusion, agility, and continuous improvement.Part of cross-functional collaboration in enterprise hackathons and idea incubation forums, transforming colleague insights into strategic business solutions that accelerated market development.Developed data-driven reporting frameworks for senior leadership, enabling performance transparency, informed decision-making, and proactive operational planning.
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