Deep Bhatt
Technical Support Specialist @Innovasea
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WORK HISTORY
Technical Support Specialist @Innovasea
Bedford, NS, CA
Developed automation tools and scripts using R and Python to streamline data analysis and reporting workflows, significantly reducing manual workload and improving operational efficiency.•Delivered top-tier technical product support via phone, email, and in-person interactions to ensure the global customer base achieves success with Innovasea products.•Worked closely with R&D, Operations, and Repair teams to troubleshoot customer equipment issues.•Tracked and meticulously documenting customer issues and solutions using Salesforce CRM, ensuring thoroughness and accuracy in records.•Contributed to the development of product user manuals and the customer knowledge base to empower customers for self-service.•Partnered with Engineering (R&D), Operations, and Repair teams to troubleshoot and resolve issues on behalf of customers, acting as a key liaison between technical teams and end-users.•Drove process improvement by meticulously tracking and documenting customer issues, SLAs and solutions in Salesforce CRM along with Syspro, contributing to the development of the knowledge base to expedite resolution of recurrent issues.
EDUCATION
Conestoga College
Postgraduate Degree, Software Quality Assurance and Test Engineering
Parul University
Bachelor of Technology - BTech, Computer Science and Engineering
Conestoga College
Postgraduate Degree, Big Data Solution Architecture
ABOUT DEEP BHATT
Technical Support Specialist with a background in Computer Science and Big Data, currently helping customers succeed with acoustic telemetry systems at Innovasea. I bridge the gap between complex technical products and the people who use them — through hands-on troubleshooting, automation (Python & R), CRM-driven documentation, and cross-functional collaboration with R&D and engineering teams. Before Innovasea, I built experience across product support, ML engineering, and data pipelines, with published research papers. I\'m passionate about turning technical complexity into clear, actionable solutions — whether that\'s for a customer or a workflow begging to be automated. Open to opportunities in technical support, data, and enterprise applications.
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