Deelee Freeman
Founder and Director at Call Center Training Associates
- Role
- Founder & Director at Call Center Training Associates, Inc
- Location
- Roswell, GA, US
- LinkedIn followers
- 500 followers
About Deelee Freeman
Deelee Freeman has been providing training, human resources and consulting services for contact centers for over 30 years. As a business consultant for quality monitoring software and call center trainer, she worked with senior operations management, contact center management and quality assurance analysts of Fortune 500 companies, helping them improve contact center operations, quality monitoring & coaching processes and performance analysis. She specializes in skill development in all levels in call center organizations, from front-line agent to senior management.She has a MA from University of Denver, Colorado in Organizational Communications. As a college-level instructor she taught courses in Communications, Public Speaking, Negotiations and Business Management.Specialties: Contact & call center operations, quality monitoring & coaching process and performance analysis, frontline customer service and sales training, agent and supervisor development
Experience
Founder & Director
Call Center Training Associates, Inc
Jan 2014 — Present · Atlanta, GA, US
We’re a well-established group of call center professionals with a combined 60+ years of call center experience. Areas of expertise include call center operations, quality and workforce management, customer service, sales and training experience. Our unique consulting approach has helped many companies make significant improvements in their processes, people and technology needed to effectively run and optimize their contact centers. Our training curriculum includes classes for frontline agents, call center management and supervisors, quality monitoring specialists and workforce management professionals.
Education
University of Denver
Master of Arts, Organizational Communication
1987 — 1988
University of Colorado Boulder
Bachelor of Arts, Communication Studies and Education
1982 — 1986
Skills
- Strategic Planning
- Human Resources
- Management
- Team Building
- Training
- Call Center
- Leadership
- Strategy
- Product Marketing
- Marketing Communications
- Call Centers
- Program Management
- Professional Services
- Customer Service
- Cross-Functional Team Leadership
- Consulting
- Unified Communications
- Coaching
- Customer Experience
- Recruiting
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