Deekshith Rathnakaran
Senior Product Specialist | Operations | Customer Success |
- Role
- Player Support Manager at Zynga
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Deekshith Rathnakaran
Experienced Product Operations Specialist with 6 years of cross-functional experience spanning customer success, operations, project support, and QA collaboration.I bring hands-on expertise in resolving customer issues, improving processes, and collaborating with product, QA, and dev teams using tools like JIRA, SQL, Tableau, Postman, and Power BI.I\'ve supported global teams across EdTech, AgriTech, and Gaming with a deep understanding of user behavior, technical troubleshooting, analytics, and documentation.I’m passionate about optimizing customer journeys, supporting product improvement cycles, and enabling cross-team visibility in fast-paced environments.Open to opportunities in Customer Success, Product Support, QA Coordination, Operations, Business Analysis, and Project Management.
Experience
Player Support Manager
Mar 2025 — Present
Delivered exceptional support by executing game-specific strategies that enhanced overall player experience and aligned with both Player Support and Game Studio objectives, resulting in improved customer satisfaction.Provided actionable feedback during playtests, spec reviews, and studio meetings, ensuring that player insights led to meaningful product improvements.Conducted daily analysis of game issues and player feedback, identifying trending bugs and coordinating with Studio Partners to expedite effective resolutions.Oversaw vendor support operations, training initiatives, quality control, and performance calibrations to ensure strict adherence to Zynga\'s policies and procedures.Enhanced support operations by leveraging advanced CRM systems, including the creation of customized dashboards for monitoring key support metrics.Enhanced player experience by identifying product issues and coordinating with Studio partners.Troubleshot complex cases using Postman, Splunk & DevTools, and supported QA via UAT cycles.Built performance dashboards with SQL + Excel and collaborated cross-functionally.Mentored and supported a Telus team of 5 through collaborative feedback and alignment sessions.
Education
Visvesvaraya Technological University
Bachelor of Engineering - BE, Computer Science
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