Deeksha Mehra
Technical Leader@Cisco | Alumna-IIM Ahmedabad
- Role
- Customer Support Engineering Technical Leader at Cisco
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Deeksha Mehra
PROFESSIONAL SUMMARY15+ years of experience in the IT industry combined with - a problem-solving mindset, great people skills, and a practical \"get it done\" work style.Worn multiple hats such as Service Operations Leader, Level 3 Platforms Escalations Support Engineer, Project Manager, Scrum Master, Quality Assurance Lead.In-depth knowledge of IT Service Management, SAFe Agile framework, Services Product Management and Network Operations.
Experience
Customer Support Engineering Technical Leader
Nov 2023 — Present · IN
Education
MKSSS Cummins College of Engineering for Women
Bachelor of Engineering (B.E.), Computer Science
Indian Institute of Management Ahmedabad
Executive Management , Business Administration and Management ,Senior Management Program
Skills
- Ccna
- Itil
- Mule Esb
- Syslog
- Cisco Technologies
- Snmp
- Problem Management
- Bgp
- Network Management Applications
- Cmdb
- Analytics
- Software Quality Assurance
- Sql
- Noc
- Itsmf
- Cisco Ios
- Bmc Remedy
- Networking
- Mpls
- Software Testing Life Cycle
- Incident Management
- Zenoss
- Ospf
- Qos
- Core Java
- Testing
- Perl
- Hadoop
- Cisco Certified
- Quality Assurance
- Change Management
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