Deeksha Upadhyay

About Deeksha Upadhyay

I\'m Deeksha Upadhyay, a professional specializing in Routing, Procurement, and Business Development in the dynamic realm of SMS Business. I am skilled at reaching potential leads, making online sales, and managing Enterprise accounts. I am also skilled in Microsoft Excel, Tableau, Statistical Analysis in Excel, and Microsoft Office.With a wealth of experience in optimizing routing frameworks, I\'ve contributed to enhancing SMS delivery reliability and reducing latency. Simultaneously, my role as a Business Development Lead allows me to strategically position SMS services in competitive markets.I excel in optimizing SMS pathways for seamless and efficient communication. My expertise lies not only in the technical intricacies of routing but also in steering business development strategies to propel SMS solutions into new frontiers.I am a highly motivated individual driven to identify gaps and innovate solutions to meet customer needs. My passion lies in interacting with people and aiding them in finding optimal solutions for the products they use. I am eager to delve into customer problems, leveraging modern technology for efficient solutions that produce key results quickly and adapt to new insights.In my educational journey, my intellectual curiosity led me to achieve the 1st Rank at Osmania University during Graduation, earning a Gold Medal and the title of an all-rounder for the Academic year 20••••17.I\'m eager to connect with professionals who share a passion for SMS innovation, routing efficiency, and strategic business development. Whether you\'re exploring partnership opportunities, discussing industry trends, or expanding your network, let\'s collaborate for success!

Experience

1. Senior Manager

   Telebu Communications

   Apr 2025 — Present · Hyderabad, IN

   Supported the Sales team by assisting with lead routing and procurement to optimize conversion and efficiency- Developed and maintained a list of top-performing routes with high traffic volume to enhance service quality and profitability- Established and managed bilateral business partnerships to expand market reach and drive mutual growth- Generated and managed invoices for bilateral sales transactions, ensuring accuracy and timely processing- Collaborated with the Finance team to resolve Statements of Account (SOAs) and ensure financial reconciliation- Created detailed Profit & Loss (P&L) reports for individual users and partners to support financial transparency and decision-making- Led initiatives to reduce operational losses, successfully minimizing losses to near zero across all users company-wide- Provide training, mentorship, and coaching to team members, resulting in improved performance and enhanced customer satisfaction- Design and implement comprehensive product training programs, including structured assessments to ensure team readiness- Develop and standardize best practices for customer engagement and retention; create support materials such as documentation, presentations, and instructional videos for both customers and internal teams- Lead the hiring, onboarding, and continuous development of new team members; set performance targets and monitor key metrics including productivity, shrinkage, and attrition- Collaborate closely with cross-functional teams—including Product, Technical, Sales, Finance, and Marketing, to ensure alignment and effective execution of business objectives- Roster Mangement and ensures Daily operations smoothly.

Education

• Kasturba Gandhi Degree & PG College for Women

  Master's degree, Human Resources Management

• Badruka College Of Commerce

  Intermediate Board of Education, Business/Commerce, General

• New paramount High school

  Secondary school of Education, SSC

• Badruka College Of Commerce

  Bachelor of Commerce - BCom, Business/Commerce, General

• Badruka College Of Commerce

  Master's degree, Accounting