Deeksha Singhal

About Deeksha Singhal

Seasoned Salesforce Certified Developer with 8+ years of profound professional experience in Salesforce.com CRM and Force.com platforms. Above and beyond, worked on operational excellence, business processes and platform improvements. Analytical mindset to plan, execute and deliver measurable success of the product• Technology enthusiast 8+ years of Subject Matter Expertise in Salesforce.com CRM• Working in high paced agile environment - 6 weeks deployment cycle alongside parallel releases on every Thursday • Conducted meetings with product owner, key stakeholders for product adaption by agents reducing process related prod bugs• Programming which includes Apex Classes, Apex Controller, Apex Triggers, SOQL, Batches/Schedulers• Worked on batch apex and scheduler class to deal with large volume of data creation/updating• Rest Integration with AI system to improvise Case resolution time• Dealt with complex application security configured OWD, Role hierarchy, Sharing settings, profile/permission sets, Apex sharing, email-to-case, support processes etc.• Designed and implemented ‘My Dashboard’ page on LWC for Agents to quick reference – Open Cases/Activities, Recently Closed Cases/Activities and Notifications• Used out of the box features like Workflow/Process Builder, Validation rules, Lightning Flows to achieve various functionalities.• Managed ETL processes using Data Loader and Workbench to migrate large volumes of data • Worked as individual contributor, provided mentorship and lead daily standups/development efforts • Agile Scrum framework in product refinement, brainstorming, estimations, sprint planning, design, implementation, retrospective, defects• Have worked on salesforce reports and dashboards, AWS Integration with Einstein• Create deployment tracker to track and execute list of Deployable Components, Pre/Post deployment steps, expected time for completion of each step

Experience

1. Senior Member of Technical Staff

   Salesforce

   Nov 2021 — Present · Hyderabad, IN

Education

• College Of Technology, G.B.P.U.A&T, Pantnagar

  Bachelor of Technology (B.Tech.), Information Technology

  2009 — 2013

• Northwestern University - Kellogg School of Management

  Post Graduate Certificate in Product Management, Product Management

• Kendriya Vidyalaya

  Intermediate & High School, Physics, Chemistry, Mathematics, Computers, English

  1995 — 2008

Skills

• Javascript
• Html
• Visual Force Pages
• Salesforce.com Development
• Databases
• Sap Basis
• C
• Public Speaking
• C++
• Rest Api
• Business Process Analysis
• Core Java
• Functional Design
• Struts
• Servlets
• Java
• Jsp Development
• Requirements Analysis
• Project Management
• Sql
• J2ee Web Services
• Jsp
• Java Enterprise Edition
• Apex Programming
• Salesforce.com Consulting
• Project Proposals (Rfp)