Deeksha N
Business Analyst @Citizens Property Insurance Corporation
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WORK HISTORY
Business Analyst @Citizens Property Insurance Corporation
Jacksonville, FL, US
Led the gathering of documentation of BRD and collaboration with cross-functional teams to implement Guidewire modules (BillingCenter), achieving 30% improvement in system functionality and resulting in a 25% reduction in implementation errors.• Worked with business team to resolve business critical defects like duplicate disbursements, incorrect delinquency, General Ledger integration issues.• Took charge of post-implementation support for critical Guidewire modules like Disbursements, PC to BC transactions and communications, resolving issues within 24 hours and improving system stability by 20%. • Spearheaded the integration of Guidewire with third-party systems, optimizing property insurance operations and enhancing data flow, leading to a 35% increase in processing efficiency.• Executed test scripts and managed defects in the Rally, ensuring rigorous testing and defect control, with a focus on SQL-driven analytics. Spearheaded collaboration with the QA team to craft comprehensive Test Plans, Test Scripts, and Test Cases for UAT for robust testing processes.
EDUCATION
Montclair State University
Master's degree, Computer Science
Malnad College of Engineering
Bachelor of Engineering - BE, Computer Science
ABOUT DEEKSHA N
Working as a Business analyst with years of experience with an excellent understanding of Business Requirement Gathering, Business Analysis, and Business Process Modeling.• Worked closely with project stakeholders, SMEs, and staff to understand the requirements and specifications for new applications along with re-engineering the existing application.• Experience in conducting GAP analysis, SWOT analysis, Risk analysis, and Cost/Benefit analysis.• Excellent Business writing skills in writing project documentation such as Business Requirements Document (BRD), Functional Requirement Document (FRD), and Use Case Specifications.• Knowledge of Tracking/Other Skills Such as a Jira, Microsoft Visio, HP Quality Center, JAD, Rational ClearQuest, RTM, ERP systems and UAT.• Extensive experience in the development, implementation, and integration of strategies within a team-oriented environment, utilizing quantitative and qualitative analytical skills.
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