Deeksha Gupta

About Deeksha Gupta

Experience in Developing and maintaining Microsoft CRM (dynamics 365).• Microsoft Certified Dynamics 365 Technical Consultant with 8+ years of IT experience in Microsoft Dynamics CRM 365, UCI, Channel Integration Framework, Omnichannel, Azure Devops, Azure APIM, PVA, Power Platform, Power Apps (Model Driven App, Power Automate flows,HTML5, JavaScript, Typescript, Ajax, C#, Web API etc.• Travelled to onsite i.e,Dubai and Abu Dhabi to work in client(Bank) location.• Experience in developing, debugging, deploying CRM server side code Plug-ins, custom workflow activities for MS Dynamics CRM using CRM SDK and C#.NET.• •• Certified Microsoft Professional Completed PL 900, PL 400 and MB2 712 certification• Dynamic Software Engineer skilled at developing complex solutions possessing strong creative thinking skills, high energy and integrity. • Expertise in giving Technical and functional demoes to clients.• Self-directed and motivated Software Engineer who worked effectively in a dynamic environment.• Experience in developing business solutions using Microsoft Dynamics 365 latest UI, containing application tabs, sessions tabs etc.• Used Channel integration framework and integrated Bucher and Suter with Cisco.• Implemented Omni channel for customer service and used SMS, Chat services.• Integrated Zap Objects to receive vehicle alerts in form of popup.• Created APIS through Azure API Management in Azure portal.• Experience in Deploying solution through CI CD pipeline with Azure Devops.• Experience in Typescript and Javascript.• Experience in implementing UI flows, Desktop flows to reduce repetitive tasks of testing.• Implemented Custom workflows, Custom Actions for Business requirement.• Experience in Calling API from Power Automate flows, also called Power Automate flows from Plugins. • Implemented App Insights for Application Performance Monitoring.• Created Chabot’s (Power Virtual Agents) for customers and implemented hand Off functionality to transfer to live agents.• Experience in Kanban view updates and calendar controls.

Experience

1. Microsoft Dynamics Lead Consultant at Power Objects

   HCLTech

   Sep 2020 — Present

Education

• G.H raisoni college of enginerring.nagpur (M.H)

  Bachelor of Engineering (B.E.), Electrical enginering

  2011 — 2015

Skills

• Project Management
• Powerpoint
• Microsoft Excel
• Html
• Microsoft Word
• Customer Service
• Leadership
• Management
• Windows
• Microsoft Office