Dee Kohler
Serving Others. Connecting Dots. Data Driven. Spirit Inspired.
- Role
- Sr Director, Member & Provider Services at Centene Corporation
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Dee Kohler
Start-up experience with organizations emphasizing change management (Human ROI), project management, and best practices of service center core principles. Client and technology implementations are \"fun\" to me.Cross-Industry experience in managing operations and service organizations including sales and retention, crisis counseling, B-B and B-C general service, support and back office. Passionate about service and partnering with people who are also on the journey of process improvement.Specialties: Service and call center principles, Project management, Change Management, Back office support, Financial Acumen, start-up service center experience (including facility management), client support, client implementation, resource planning. Results-oriented Servant Leader with strength in selecting and retaining talented associates.Not afraid to fail. in order to succeed in the end.
Experience
Sr Director, Member & Provider Services
Aug 2024 — Present · US
Additional responsibilities supporting products with dual membership in both Medicare and Medicaid. Healthcare is complicated. Our team of advocates simplify and navigate healthcare questions. Proud to be a part of ONE CenTeamTransforming the health of the communities we serve, one person at a time.Centene’s mission is focused on helping people live healthier lives. For 40 years, our company has worked tirelessly to increase access to affordable, high-quality healthcare to those who need it most. Every community and person has unique needs and we strive for continuous improvement and expansion of our services to better meet those needs every day.
Education
University of Nebraska-Lincoln
Bachelor of Science (B.S.), Office Management/Communications
Skills
- Budget Management
- Public Speaking
- Advisory Boards
- Nonprofit Leadership
- Performance Consulting
- Microsoft Office
- Team Leadership
- Customer Support
- Project Management
- Non-Profits
- Budgets
- Leadership
- Program Management
- Change Management
- Insurance
- Recruiting
- Nonprofits
- Team Building
- Leadership Development
- Sales
- Vendor Management
- Training
- Management
- Engaging Speaker
- Performance Management
- Crm
- Customer Experience
- Strategy
- Strategic Planning
- Workforce Management
- Start-Ups
- Business Process Improvement
- Business Development
- Operations Management
- Analysis
- Customer Retention
- Quality Assurance
- Marketing
- Process Improvement
- Contact Centers
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