Dee El-Sadat

WORK HISTORY

SKILLS

ABOUT DEE EL-SADAT

Moto for the day:“We must become the change, we want to see.”Highly skilled with proven track record in service delivery, incident, change, problem and project managent Specialties:ISO /IEC PRACTITIONER ITIL V4 Service management. ITIL - OSA (Operational Support and Analysis)Trained in SDI (Service Desk Institute) standardsSuccessful record of building and cultivating business critical relationships at all levels.Strong communication and people skills at any level in an organisation and externally.Commercially astute negotiator; Always looking for opportunities to generate business and income.Extensive success in public relations, problem solving, service improvement, project management.Proven track record of meeting and exceeding stringent SLA/ KPI targets, through continuous service improvement.Ability to prioritise to meet tight deadlines.Embrace the challenge to turn a negative in a positive situationProven track record in turning round a failing service/team into a high performing success story. Project management -proven success -SPMA trained -Local Government Prince 2 equivalent.NLP diploma in and experience in communication, goal setting /achievement,Experienced qualified Training manager: from identifying training needs, producing course material to delivery, as required.20+ yrs IT experience in management, customer relations, development, training and support.Member of BSC institute of IT trainers; SNR Associate. Qualified experienced BCS TAP trainer; Train the trainer.PTTLS - Preparing to to teach in life long learning sectorCoaching Certification and experience.