Deedra Moffatt
Manager Ii @Anthem Blue Cross and Blue Shield
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WORK HISTORY
Manager Ii @Anthem Blue Cross and Blue Shield
I manage an Account Management service and administrative team ranging from 25 to 16 associates for Large, high profile customers over 2500 lives requiring non standard processes and benefits. Our team provides exceptional service and attention to detail. I am responsible for overseeing implementations, day to day service, training and overall customer satisfaction.
EDUCATION
UC Santa Barbara
Bachelor of Arts B.A., Sociology
Los Angeles Pierce College
Associate of Arts (A.A.), Psychol
Los Angeles Pierce College
Associate of Arts A.A., Psychology
SKILLS
ABOUT DEEDRA MOFFATT
INNOVATIVE ACCOUNT MANAGEMENT PROFESSIONALExceed membership, and cost saving goals Improve customer satisfaction and contributes to in-group growthCollaborative problem solver who uses best practice analysis, process improvement, project management, and training strengths to turnaround troubled operations. Manages complex service opportunities and provides innovative solutions in accordance with client priorities. Expert in identifying root cause of issues and translating complex processes into clear, understandable and actionable steps. Enthusiastic leader who consistently meets commitments with integrity. Expertise in:Health Care Reform | Summary Health Care Benefits Plans | Strategic and Operational PlanningBudget Management | Large Scale Open Enrollment ManagementUpselling Ancillary Products | Training and Staff Management
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