Dee Dee Gray-Weaver
Executive Director | Operations | Customer Experience
- Role
- Executive Director at Erickson Senior Living
- Location
- Rockville, MD, US
- LinkedIn followers
- 500 followers
About Dee Dee Gray-Weaver
Senior living executive, passionate about building great teams. Experience in hospitality, and healthcare. Able to develop and implement the right structure, processes, and technology to achieve sustainable results. 2020 - Healthcare Employee of the Year2015 - Panelist, Managing the Corporate RFP Process - HSMAI Washington, DC Chapter2014 - Speaker, Education Session / Outsourcing - Call Center IQ’s Future Call Center Summit.
Experience
Executive Director
May 2022 — Present · Riderwood - Silver Spring, MD, US
Tucked away on over 120 acres in Silver Spring, MD, Riderwood is the nation’s largest Continuing Care Retirement Community, with over 1,300 employees and over 2,300 residents all sharing their gifts to create a community that celebrates life. Riderwood is welcoming and unique. We have 1,790 independent living apartments and 360 continuing care apartments (mix of assisted living, skilled nursing, and memory care). Riderwood feels like a resort town with 10 different restaurants, five fitness centers, a state-of-the-art pool, indoor all-purpose/pickleball courts, outdoor tennis/pickleball, bocce, 240 resident-run groups, award-winning onsite medical offices, four hair salons, two PNC bank branches, a theater, conference center, TV studio, community college classes, shuttle buses, and a lot more.
Education
University of Maryland
BA, Psychology
American University - Kogod School of Business
MBA, May 2010
2005 — 2010
UMN Carlson School of Management
Certificate, Health/Health Care Administration/Management
2017 — 2017
Skills
- Hospitality Management
- Strategy
- Recruiting
- Hospitality
- Customer Service
- Business Process
- Sales
- Certified Scrum Product Owner
- Customer Satisfaction
- Training
- Call Centers
- Hospitality Industry
- Onboarding
- Hotels
- Call Center
- Enterprise Software
- Sales Management
- Employee Engagement
- Management
- Team Building
- Performance Management
- Human Resources
- Talent Acquisition
- Leadership
- Hiring
- Strategic Planning
- Employee Relations
- Contact Centers
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