Deeba Ansari

About Deeba Ansari

In my current role at Gathr.ai, I focus on building and scaling the Customer Success framework, enabling high-performing teams, and ensuring customers maximize adoption and derive measurable business value. With a deep understanding of customer needs and product expertise, I am committed to delivering impactful solutions, results-driven outcomes that foster long-term success and growth. With a strong focus on client and stakeholder engagement, I have built trusted relationships with key clients, addressing escalations and identifying opportunities for account expansion. Have spearheaded key initiatives, including Product Usage Analytics, Value Realization Programs, regular QBRs(Quarterly Business Reviews), Customer Health Scoring and advocacy efforts, driving enhanced engagement, adoption, and measurable business impact. Earlier at gathr.ai & ClearTrail, I have also played a key role in pre-sales and value consulting, enabling solution-driven sales by articulating value propositions and developing ROI models to support value-based selling. Additionally, I have led professional services and account management, ensuring seamless solution delivery, system integration, and end-to-end relationship management. With extensive experience in product management and customer-centric solution development at TCS and prior roles, I bring a strong foundation in process optimization, strategic product design, and value-driven delivery, ensuring impactful business outcomes. With global exposure across North America, the Middle East, Europe, and Asia, I bring a broad perspective from working with diverse clients and organizations. My previous experience includes roles at TATA Consultancy Services Ltd.(Microsoft, Merrill Lynch), CRISP India, Dubai Internet City UAE, and TATA International Ltd.Core Competency| Customer Success | Value Delivery | Professional Services | SDLC & Agile | Team Building & Leadership |

Experience

1. Director of Engineering - Customer Success

   Gathr.Ai

   Aug 2020 — Present · IN

Education

• Maulana Azad National Institute of Technology

  B.E., Electronics and Telecommunication

  1993 — 1997

Skills

• Software Development
• Crm
• Project Management
• Management
• Software Project Management
• Business Development
• Solution Architecture
• Requirements Analysis
• Program Management
• Pre-Sales
• Agile Methodologies
• Product Management
• Integration
• Sdlc
• Telecommunications
• Business Analysis
• Business Intelligence
• Cloud Computing
• Cross-Functional Team Leadership
• IT Strategy
• Oracle
• Pmp
• Product Development
• Team Leadership
• Team Management
• Vendor Management
• Enterprise Software
• Mobile Devices
• Scrum
• Testing
• Agile Project Management
• Security
• Web Services
• Unix
• Saas
• Customer Relationship Management (Crm)
• Software Development Life Cycle (Sdlc)
• Software as a Service (Saas)