Dee Kasey

Experience

1. Trainer and Team Lead

   Connexus Resource Group

   Oct 2024 — Present

   Training Development and DeliveryDesigns and develops training programs tailored to business needs, such as product knowledge, soft skills, and customer handling techniques.Delivers engaging and interactive training sessions using various methods (e.g, presentations, role-playing, and hands-on activities).Onboarding New EmployeesFacilitates the onboarding process for new hires, ensuring they are equipped with the skills and knowledge to perform effectively.Conducts assessments and provides feedback during the onboarding phase.Performance EvaluationMonitors trainees\' progress through tests, role-play scenarios, and performance metrics.Provides constructive feedback and identifies areas for improvement.Content UpdatesRegularly updates training materials to reflect changes in company policies, products, or market conditions.Collaboration with StakeholdersWorks closely with managers, and quality assurance teams to align training objectives with business goals.Coaching and Continuous DevelopmentOffers ongoing coaching to current employees to enhance their skills and adapt to evolving challenges.

Education

• Ashford University

  M.Ed., Teaching and Learning With Technology

  2014 — 2015

• Ashford University

  Bachelor's of Environmental Studies, Minor in Psychology

  2010 — 2014