De-De Herbert
Global Security Customer Service Operations Manager @ Amazon | Customer Experience, Leadership Mindsets
- Role
- Global Security Customer Service Operations Mgr, Business Assurance Center at Amazon
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
About De-De Herbert
I’m a people first-focused customer support leader with more than two decades of experience managing high-performance customer service, operations, and delivery. I possess a positive, upbeat, and energetic leadership style that prioritizes employees and drives results.With experience as a call center and senior operations manager, customer service and inside sales director, and technical support manager, I’m adept at guiding global teams, vendors, and customers through ambiguity and rapid, enterprise-wide change.My broad experience includes a pre-IPO, AI-fueled sales enablement platform; a technology-enabled healthcare company; a Boeing commercial raw materials supplier; a Fortune 20 technology company; an award-winning hair salon and spa; and North America’s largest leisure travel organization. This diverse exposure provides me with a unique lens with which to approach your most pressing business challenges.Regardless of the industry, I’m recognized for my expertise in launching, scaling, and inspiring high-performing teams committed to service excellence. I’m deeply passionate about coaching managers to be more effective leaders and proud to have earned an 87% satisfaction rating in staff surveys. Successful teams/organizations are centered around employee engagement and well-being. Every voice has a seat at the table. Additionally, I’m known for my commitment to designing and facilitating process improvement initiatives that exceed even the most aggressive company, client, and vendor expectations. I love a good challenge!AREAS OF EXPERTISE: Customer Support Operations Customer Service Excellence Voice of the Customer (VoC) Customer Success Business Process Improvement Sales & Business Development Revenue Cycle Vendor Relations Key Performance Indicators (KPIs) Talent Acquisition Team Leadership Staff Training & Development Manager Effectiveness Culture Transformation Conflict Management Diversity & Inclusion Initiatives
Experience
Global Security Customer Service Operations Mgr, Business Assurance Center
Oct 2024 — Present · Seattle, WA, US
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