Declan Liddle
Head of Client Services @Insite Energy
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WORK HISTORY
Head of Client Services @Insite Energy
London, GB
Leadership and Strategy - Develop and implement the overarching strategy for client services to align with business goals- Lead, mentor, and motivate the client services team to deliver exceptional service- Set KPIs and objectives for the team, ensuring consistent performance and alignment.2. Client Relationship Management - Act as the primary point of contact for high-value or strategic clients- Build and maintain strong, long-lasting relationships to foster trust and loyalty- Understand client needs, challenges, and objectives to provide tailored solutions.3. Service Delivery and Quality Assurance - Oversee the delivery of services to ensure they meet client expectations and contractual obligations- Establish processes for handling client issues and complaints promptly and effectively- Monitor service quality through client feedback, surveys, and performance metrics.
EDUCATION
University of Lincoln
Bachelor of Science (BSc)
The Deepings School
Alevels
The Deepings School
GCSE's
ABOUT DECLAN LIDDLE
As Head of Client Services at Insite Energy, I lead a dedicated team focused on delivering exceptional service and long-term value to our clients across the heat network industry. With a background rooted in customer care and operational efficiency, my goal is to ensure every client partnership is built on trust, transparency, and tangible results.Since joining Insite Energy, I’ve worked across multiple areas of the business, gaining hands-on experience in metering, billing, and client relationship management. This breadth of knowledge enables me to bridge the gap between technical operations and customer experience — ensuring we not only meet but exceed expectations.I’m passionate about empowering my team to take ownership, think creatively, and continuously improve the way we support our clients. For me, success means creating solutions that make energy management simpler, smarter, and more sustainable for everyone involved.
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