Deb V.
Customer Advocate | Customer Support / Service | Client Success
- Role
- Director, Customer Support at Workato
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Deb V.
A seasoned people-first leader with nearly 20 years of experience in customer-centric…
Experience
Director, Customer Support
Sep 2021 — Present
Leading a world-class 24x7x365 Product Support organization of talented, diverse and fun customer fanatics serving as the initial point of contact with responsive and efficient service to Customers worldwide. Building trust while assisting Customers to become self-sufficient with their automation and integration journey. KPIs97% Customer Satisfaction, 35% response rate< 2 hour First Response< 4% Engineering Escalations25% MTTR Improvements
Education
University of Arizona
Business Administration Coursework
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.