Debasish Karmakar

About Debasish Karmakar

As a VP-customer success, I bring over a decade of experience building high-performing CS organizations that drive measurable business outcomes, client loyalty, and long-term growth. Currently serving as VP of Customer Success, I lead cross-functional teams responsible for customer onboarding, product adoption, renewals, and expansion across global enterprise accounts. My core focus lies in aligning customer goals with product value, ensuring every client—from SMBs to Fortune 500s, derives maximum ROI from our solutions. I specialize in designing scalable, data-driven CS programs that reduce churn, increase NRR, and turn customers into advocates. What I do best- Build and scale global CS and client success orgs - Design customer health and lifecycle strategies - Drive upsell, cross-sell, and renewal revenue - Develop Voice of Customer (VoC) and feedback loops - Collaborate with Product, Sales, and Marketing for seamless client experience - Lead CS Ops and metrics tracking (NPS, adoption, NRR, TTV, GRR)- At the heart of it all is my passion for building strong, trust-based customer relationships that fuel long-term value—for the client and the company.

Experience

1. Director of Customer Success

   Humane Business Intelligence Technology Solutions Pvt. Ltd

   Oct 2019 — Present · Pune, IN

   Calmanac is an advanced therapy practice management software that helps streamline operations and automate workflows. It is equipped with advanced technology, allowing for increased automation and efficiency. With Calmanac we were able to combine a decade worth of experience of autism therapy practice with the standardized healthcare practices and the advanced technology. The challenges in the treatment of autism are novel and still in very early stage, we believe that organizations working hard on such difficult domain should be left alone to do what they do the best, while we ensure that your minimum resources are engaged in the routine operations, which should be simple, structured, easy to learn, and mostly automatable. We believe in simplifying complex challenges and our user experience helps you with just that while the complexity is dealt with in the backend of the software. Reach out to us for a free consulting session and get a demo of Calmanac.

Education

• UCLA Anderson School of Management

  Postgraduate Degree

  2012 — 2014