Debra Zampano

About Debra Zampano

Global, analytical and innovative executive accomplished in P&L leadership, general management and leading complex programs and product development teams. Results oriented in increasing sales, improving efficiencies and profitability, and driving customer and employee satisfaction. Skilled leader of multi-disciplined teams in multi-cultural and multi-site environments delivering exceptional results though implementation of Lean for business and manufacturing processes, global sourcing, contract negotiations, business development (new market and expansion of current markets) and operational excellence. SpecialtiesP & L Leadership:$550M+Multi-IndustryStrategic Planning and Tactical ExecutionRevenue and Profit OptimizationTurnarounds and TransformationsRisk Management/Mitigation General and Program ManagementInternational Start-upsGlobal Joint Ventures & Strategic AlliancesMetricsOptimizing Facilities FootprintsChange Agent Please contact me directly at d••••••••@gmail.com

Experience

1. General Manager Director

   Frontier Internet

   Jan 2016 — Present · Dallas, TX, US

   Responsible for developing and delivering best in class performance for a $300M+ cross-functional P&L supporting 200k commercial and residential customers operating from 42 site locations. Foster a highly collaborative team consisting of functional leaders from Engineering, Operations, Marketing, Sales, Finance, Supply Management, Regulatory, Community Relations, Human Resources and EH & S in workforce consisting of both union and non-union team members. • Develop Key Performance Indicators (KPIs) to deliver an 83% reduction in labor expenses while delivering a 24% improvement in customer commitments. • Realize a 26% improvement in key quality metrics. • Deliver a 33% improvement in customer satisfaction.

Education

• University of Virginia Darden School of Business

  Executive Education , Leadership

• Salve Regina University

  Bachelor of Arts (BA)

• Fairfield University

  Master of Science (MS), Finance

• University of New Haven

  Master of Business Administration (MBA), Accounting

• Fairfield University

  Master of Science - MS, School of Engineering

Skills

• Operations Management
• Operational Excellence
• General Management
• Leadership
• Continuous Improvement
• Lean Manufacturing
• Six Sigma
• Quality Improvement
• Lean Transformation
• Business Development
• Financial Analysis
• Program Management
• Strategic Sourcing
• P&L Management
• Manufacturing
• Restructuring
• Customer Engagement
• Strategic Planning
• Strategic Partnerships
• Supply Chain Optimization
• International Business
• Business Process Improvement
• Change Management