Debra Ramlal
Senior Business Analyst @Online Business Systems
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WORK HISTORY
Senior Business Analyst @Online Business Systems
Calgary, AB, CA
Job Responsibilities• Collect, document, and analyze workflows, as well as develop business process models incollaboration with multidisciplinary stakeholders.• Facilitate process design sessions to produce detailed process flows and associateddocumentation.• Interview system stakeholders and record results, requirements, and recommendations.• Document current and future state business processes, define and document functionalrequirements, and conduct information flow analysis and process modeling within and across alldisciplines and administrative components.• Analyze process gaps and information flow obstacles or system issues, and identifyopportunities for improvement.• Align business processes.• Define user needs and business requirements for applications and systems.• Translate business needs into high-level technical requirements and solutions.• Prepare and present related material to project teams, steering committees, and/or stakeholderorganizations.• Analyze information to establish recommendations for improvements in system effectiveness and efficiency.
EDUCATION
Bermuda College
Associate Information Technology, Information Technology
On the Job
Utilities,Banking,Supply Chain,Sales,Well Management,Customer Service,HR,Oil &Gas,Education,Retail), Business Process Design
Online Course
Six Sigma
Education Summary
PROCSI, Change Management
Mount Royal University
Business Analysis Certificate, Business Analysis
Scrum Alliance
Certified Scrum Master , Agile
SKILLS
ABOUT DEBRA RAMLAL
Senior Business Analyst with 25+ years of experience bridging business and technology to deliver solutions that drive measurable outcomes. Skilled in facilitating workshops, mapping as-is/to-be processes, and translating complex requirements into actionable deliverables. Adept at change management, stakeholder engagement, and training to ensure adoption and success. Committed to continuous learning—enrolled in Microsoft’s AB 730T00 A: Transform Business Workflows with Generative AI (Jan 21, 2026) to integrate AI-driven workflow automation and Copilot capabilities into business solutions.
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