Debra Jans

About Debra Jans

With extensive experience in coordinating implementations and training sessions, I excel in organizing and efficiently managing projects to meet deadlines and exceed expectations. I absolutely love tackling these challenges!When coordinating, I start by considering all internal and external stakeholders, assessing their contributions, and determining the communications and resources they need to achieve their milestones. This approach helps me see the bigger picture and identify any missing pieces.These strategies have been pivotal in successfully implementing Registration & Title products for over 3,400 automotive clients across Indiana, Georgia, Pennsylvania, Ohio, Massachusetts, and Wisconsin.I find data puzzles fascinating and intriguing. I enjoy identifying data red flags and researching solutions that enhance the accuracy and reliability of the CRM, ensuring compliance with state-mandated internal audits.Contributing to a company’s success is a major motivator for me. When a previous employer faced new Federal and State regulations requiring specific data on franchise menus, I quickly acquired the necessary skills to ensure compliance in-house. This not only saved the company time but also tens of thousands of dollars.Problem-solving is one of my favorite challenges. For instance, when a restaurateur was concerned about the financial requirements to open his restaurant, I used creative thinking to reduce his pre-opening costs by over without compromising quality or franchise compliance. This led to the most successful opening the company had experienced and inspired changes to future implementation plans.What professional challenges are you facing? Maybe I can help—drop me a line!

Experience

1. Product Operations Sr Analyst

   Cox Automotive Inc.

   Apr 2021 — Present

   Provides Product Operations simultaneous support for multiple projects and product areas.• Conducts data analysis to uncover and understand critical operational and functional issues.• Gathers, analyzes, interprets, and maintains data from various sources.• Researches and analyzes key performance indicators, trends, and operating metrics.• Engages with business stakeholders to help analyze and structure operational factors, such as pricing, contract processing, and account setup.• Performs root cause analysis of identified process, procedural, or related issues.• Implements and manages risk management. Reports identified or perceived areas of risk to team members, colleagues, other stakeholders, and management.• Develops and modifies standard reports using reporting tools that align with customer/business requirements.• Identifies and makes recommendations for process improvements.• Acts as a consultant and advisor to support cross-functional stakeholders, including sales, marketing, and product management.

Education

• South Dakota State University

  Communication, General

  2000 — 2001

• American Academy of Dramatic Arts

  Associate's degree, Communication/Theatre/Theater

  2001 — 2004

Skills

• Cas
• Video
• Event Planning
• Social Networking
• Film
• Gotowebinar
• Acting
• Microsoft Office
• Sales
• Customer Relationship Management (Crm)
• Public Speaking
• Organization
• Salesforce.com
• Marketing
• Gotomeeting
• Training Manuals
• Microsoft Excel
• Hospitality
• Restaurants
• Management
• Team Building
• Social Media
• Training Management
• Leadership
• Singing
• Customer Service
• Microsoft Word
• Team Leadership
• Training
• Customer Satisfaction
• Joinme.com
• Microsoft Powerpoint
• Strategic Planning