Debra Coltey
Customer Service Team Manager at Taylor Communications
- Role
- Customer Service Manager at Taylor Corporation
- Location
- Littleton, CO, US
- LinkedIn followers
- 500 followers
About Debra Coltey
A highly skilled and respected Project/Team Manager with a proven history of successfully…
Experience
Customer Service Manager
Oct 2009 — Present · Aurora, CO, US
Lead projects from start to finish including implementing new tracking systems, marketing campaigns, and initiating process improvements. Support escalations within Customer Service and serve as point-of-contact for client-facing escalations. Oversee daily operations for the Customer Service team and measure successes based on weekly/monthly goals. Partner with internal teams (Sales, Procurement, Implementations) on process improvements. Collaborate with clients/sales for ongoing program growth, sales initiatives, and new product categories. Complete monthly audits of client billing for accuracy/outstanding invoices. Accountable for the monthly P&L review; ensure operational expenses are within monthly budgets and adjust as needed to meet year-end.Selected Contributions:• Streamline and maintain current order management, website update, and purchase order management processes.• Create and nurture vendor relationships and monitor SLAs; audit billing, review pricing for cost savings, and identify improvement opportunities.
Skills
- Project Management
- Management
- Inventory Management
- Project Planning
- Customer Service
- Budgets
- Training
- Account Management
- Agile Methodologies
- Customer Satisfaction
- Outlook
- Agile Leadership
- Cross-Functional Team Leadership
- Customer Relations
- Team Building
- Certified Scrum Master
- Process Improvement
- Leadership
- Customer Retention
- Call Centers
- Business Process Improvement
- Operations Management
- Product Owner
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