Debra Winningham
Client Services Supervisor
- Role
- Client Services Supervisor at LifeScience Logistics
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Debra Winningham
Results-oriented Supervisor with exceptional proven experience. Ability to coach, influence and lead employees to meet and exceed organizational goals. Ability to successfully collaborate with leadership in cross departmental projects and initiatives. Positive attitude, enthusiasm, strong work ethic, high level of integrity and professionalism in leadership. Strong problem solving and decision making skills with a focus on excellent customer service and quality.
Experience
Client Services Supervisor
Aug 2020 — Present · Dallas-Fort Worth, TX, US
LifeScience Logistics, Dallas, TX August 2020 – CurrentSupervisor• DEI Committee Member• ESG Committee Member• Supervise and coach customer service agents. Conduct morning team huddles, 1 on 1 meetings.• Monitor, train, coach agents on best practices of client/customer/interdepartmental communication and order fulfillment.• Participate in cross functional teams to improve processes.• Deliver/Review Customer Feedback results to cross functional leaders.• Manage workforce to ensure appropriate coverage of phone queues and workload balance.
Education
Azusa Pacific University
Business Administration and Management, General
1994 — 1995
Long Beach City College
Associate of Arts - AA
1982 — 1988
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