Debra Renwick

Customer Success Manager @Tendable

Tendable provides quality assurance and improvement software to health and care organisations. This role combines commercial account management with customer success, ensuring healthcare clients achieve maximum value from Tendable’s product suite.Key Responsibilities• Serve as the primary point of contact for a portfolio of healthcare clients, building trusted relationships with stakeholders from frontline staff to executive leaders.• Lead regular check ins, reviews and engagement activities to monitor progress, gather feedback and demonstrate value.• Oversee onboarding and training, ensuring customers gain confidence and proficiency with Tendable’s tools.• Drive customer satisfaction, retention and renewals by showcasing outcomes and ensuring timely contract continuation.• Identify upsell and cross sell opportunities, managing the full sales cycle for expansions.• Lead client meetings including kick offs, training sessions, quarterly reviews and issue resolution calls.• Collaborate with internal teams (Product, Sales, Marketing, Support) to champion customer needs and coordinate solutions.• Take ownership of customer issues, ensuring timely and effective resolution.• Advocate for customer feedback and contribute to product and process improvements across the organisation