Debra Crichton

Operational Excellence Manager @Empiric Student Property Plc

Newcastle Upon Tyne, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2022 — Present

Operational Excellence Manager @Empiric Student Property Plc

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North East, GB

EDUCATION

1977 — 1982

Benfield Comprehensive School, Newcastle

GCSE/ 'O' Levels

1983 — 1987

Newcastle College

Diploma

2004 — 2006

Thompson Direct, Montreal

Diploma

1992 — 1994

Newcastle College

Diploma

2021 — 2021

MHFA England

Certificate

2021 — 2021

Institute of Occupational Safety and Health in association with Ark Workplace Risk Ltd

Certificate

SKILLS

SalesMenu DevelopmentBoutique HotelsRecruitingTime ManagementInterviewsBudgetsHotel ManagementProcess SchedulerHospitalityOutstanding Time Management SkillsTeam LeadershipLeadershipPolicyDepartment BudgetingTeam BuildingManagementEmployee RelationsPayrollHospitality IndustryEvent ManagementExcellent Communication SkillsEvent PlanningHuman ResourcesCoachingPurchasingFood & BeverageCustomer ServiceTrainingCustomer SatisfactionHotels

ABOUT DEBRA CRICHTON

I am experienced in all aspects of customer service with a demonstrated history of providing exceptional customer experience and satisfaction. As Operations Excellence Manager I am constantly developing and performing internal Brand Standard audits across the business, covering over 70 sites across the country. Helping site teams to understand the business standards by coaching and supporting to help develop their skills for compliance. Along with a strong work ethic, excellent organisational skills, data analysis and problem solving skills, I also have the ability to manage multiple projects and maintaining standards with a professional and enthusiastic approach. I have the ability to employ emotional intelligence in handling challenging situations and a strong commitment to personal and professional ongoing development.IOSHH qualified, experience in risk assessment writing and a Mental Health First Aid champion also certified ILM Award in people management.

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Debra Crichton — Operational Excellence Manager at Empiric Student Property Plc in Newcastle Upon Tyne, GB | Unifers