Debra Becker
- Role
- Customer Success Manager Account Manager Technical Liaison Paypal Omaha, Ne at PayPal
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Debra Becker
Motivated and highly skilled to provide the best solutions for my merchants and products…
Experience
Customer Success Manager Account Manager Technical Liaison Paypal Omaha, Ne
Oct 2017 — Present
o Built lasting relationships with a broad base of clients across NA Market and Braintree by ensuring proactive outreach, recommendations, and support.o Managed Midmarket portfolio 5M to 50M o Increased revenue by reinforcing contractual agreements and negotiated reduced fees via outreach for 100M merchant that churned. Integral in saving the relationship and expanding partnership.o Work with merchants to determine the correct solutions and support needed to achieve their goals.o QBR - Create a plan that will involve the merchant for growth. o Anticipate their needs to determine issues and solutions.o Do business reviews to analyze their processing with us.o Calculating the periodic health of accounts is an important activity to help our merchants’ satisfaction with our service.o Extensive knowledge of Braintree, and mobile applications.o Worked directly with cross-functional internal and external teams in collaboration to research, manage and make recommendations leading to business growth.
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