Deb Pelles

About Deb Pelles

Contact me: d••••••••@gmail.com Hands-on, strategic Sales Management Director and Customer Success Management leader with 10+ years of successful B2B solution sales and customer advocacy experience in Customer Success and Sales leadership in Software (SaaS) industry. Strong oral and written communicator who can quickly dissect and articulate a customer’s needs, rally resources and work collaboratively to resolve whatever is needed for the customer. Adept at multi-tasking, coaching, hiring top talent, recruiting, performance measurement and mentoring individuals to be more successful. My focus as a Customer Success leader, is to ensure the customer sees value from the onset of the sale, solution implementation, onboarding, retain and grow their partnership; we are the quarterback in the post-sales world. I am an effective leader with individual career development, mentoring (professional and college grads) and creating a positive performance culture. A senior top-producing SaaS sales leader, experienced with driving Enterprise Sales, Mid-Market and SMB Hunter and Account Management teams, inside and outside sales, new business development to achieve revenue growth, exceeding sales goals with repeated sales team performance ranging from 102%-240%. My passion is developing and coaching individuals to consistently meet and exceed established goals happily turning \"B\" players into \"A players. I am adept at providing coaching to employees to eliminate obstacles, nurture and grow key accounts to attain long-term relationships and establish solid pipelines. Specialty Areas: Coaching Forecast accuracy Close ratio analysis Metrics Salesforce.com Sales enablement Territory planning New Business/Hunting Account strategy Performance management Pipeline management Compensation Plan development Process streamlining Data analysis Churn analysis Time management Sales strategy Sales Organization Leadership Personal interests include tennis, skiing, gardening, New England Patriots, reading, cooking, animal activist. Additional Skills: collaborate, cross-functional, inspire, customer analysis, client facing, customer engagement, CSM, pipeline management, sales skills, sales pipeline, lead qualification, sales planning, quota attainment, prospecting, reduce churn, organization skills, lead by example, deliver value, performance management, business process, passion, problem solving, vertical markets, strong written and verbal communication, mentor, software, Fortune 500, Fortune Fortune Open to new opportunities: d••••••••@gmail.com, 61••••••72

Experience

1. Project Manager

   Everbridge

   Oct 2020 — Present · Burlington, MA

   Project Manager for special projects and initiatives for Business Operations working with various Everbridge business leaders in the US and International. Focused on the development and execution of compensation plans for Sales, Account Management and non-sales (Professional Services, Implementation, Sales Engineering, acquisitions). In addition, responsible for the development, execution and analysis of surveys to gauge the satisfaction of global sales, account management with compensation details, plans, incentives and recognition. On every project, I work with and interact at all levels of management and executive leadership.

Education

• College of the Holy Cross

  Bachelor of Arts, Political Science/Pre-Law